Is there a problem with your Shopify store, do you want to add a new feature, or do you need a strategic roadmap to accelerate your growth? As Turkey's most reviewed Shopify Partner agency, Nodus Works is by your side from the day you launch your store. With our Shopify consulting and technical support services, we ensure that your store runs smoothly and continues to grow.
What areas do we provide Shopify consulting and technical support for?
Our Shopify consulting and technical support services aren't limited to a single category. We step in across a wide range of areas, from technical issue resolution to integration setup, performance optimization to conversion consulting, tailored to your store's needs.
Technical Troubleshooting and Maintenance
A broken section after theme updates, incorrect cart behavior, payment errors, or slow page loading times all directly impact customer experience and sales. We respond to priority customer technical support requests within 4 business hours and standard requests within 1–2 business days.
- Theme error detection and correction (Liquid, JS, CSS)
- Resolving Shopify app conflicts
- Checkout and payment flow issues
- Mobile compatibility fixes
- Core Web Vitals and PageSpeed optimization
Integration Setup
We have extensive experience in setting up and configuring integrations specific to the Turkish market. We are well-versed in local regulations and technical requirements for payment infrastructure, shipping companies, and e-invoice integrations.
Performance and Speed Optimization
Your Shopify store's PageSpeed score reduces mobile conversion rates by an average of 20% for every 1-second delay. We implement a comprehensive speed optimization process, from cleaning unused application scripts to visual optimization, reducing Liquid render times to lazy loading configuration.
Metrics we track in performance testing: LCP (Largest Contentful Paint) — FID / INP (interaction delay) — CLS (layout shift) — TTFB (time to first byte) — Total JS size
Conversion Rate Optimization (CRO)
If traffic is steady but sales aren't increasing, the problem is usually in the conversion funnel. We help you get more sales from your existing traffic through cart abandonment rate analysis, simplifying checkout steps, product page layout, and mobile experience improvements.
Shopify Consulting
Knowing what the next step should be is sometimes more valuable than a technical solution. We offer an independent consultant's perspective on store architecture decisions, application selection, Shopify Plus migration assessment, or growth strategy.
How do we work?
Our Shopify technical support process consists of 5 steps. You know exactly what each step entails and how long it will take in advance.
We do not go live without your approval.
We implement every change in the staging (test) environment first. After testing together and receiving your approval, we go live.
One-time or retainer?
We offer two different working models in our Shopify consulting service. We can decide together which one is right for you based on your needs.
Frequently asked questions about retainers:
Unused retainer hours do not roll over to the next month; however, they are used for planned improvement tasks in the monthly roadmap. That's why we determine the monthly roadmap together.
Why Nodus Works?
There are dozens of agencies serving the Shopify ecosystem in Turkey. Here are a few concrete reasons that set Nodus Works apart:
- Turkey's most reviewed Shopify Partner agency. Verified customer reviews on the Shopify Partners Directory.
- Specialized integration experience in Turkey: Hundreds of installations for iyzico, Yurtiçi, GİB e-invoice, and İYS integrations.
- Fixed-price quote: You know exactly how much it will cost before starting—no surprise invoices.
- A team deeply knowledgeable about Shopify, with expert developers specializing in Liquid, Shopify API, Storefront API, and Shopify Plus architecture.
- Staging-first approach: No changes go live without your approval.
Past projects: nodusworks.com/case-study
Frequently Asked Questions
How long does it take for Shopify consulting and technical support services to deliver results?
Technical support requests are usually completed within 1–3 business days. Integration projects take 1–2 weeks, while CRO and performance studies take 2–4 weeks. We provide a clear timeline before the project begins.
Do you provide technical support if my store was set up by another agency?
Yes. We do not impose any restrictions on stores we did not set up ourselves. After reviewing your store and conducting a brief technical assessment, we can begin working.
Is there a different service model for Shopify Plus users?
Shopify Plus requires additional expertise in features such as Checkout Extensibility, B2B, and multi-location inventory. We have a separate service scope and pricing model for Plus stores.
How can I reach you for urgent technical support?
We have a 4-hour priority support line for retainer clients. For one-time support, you can fill out the request form or send an email directly. If you indicate urgency, we will strive to respond the same day.
What is the price of your Shopify technical support service?
Projects are quoted at a fixed price based on scope. When you fill out the request form, we will send you a customized quote within 1 business day. Monthly retainer pricing is customized based on the size and needs of your store.
Do you only provide support for Shopify?
Yes. We specialize exclusively in the Shopify ecosystem. This focus allows us to deeply understand the platform and provide better solutions to our customers.
Next step
Simply fill out a form briefly describing your store's needs. We'll get back to you within 1 business day to share our solution proposal. Filling out the form is free and non-binding.
Request Form tools.nodusworks.com
Phone: +90 (850) 888 2815 | Email: info@nodusworks.com
